Communications

Communication Consent

Last updated: June 23, 2026

This page explains the appointment, account, care coordination, and service-related communications you'll receive from Neuve Health, LLC · Gilbert, Arizona, United States ("Neuvé MD") by email, phone, and SMS, and how you can manage them.

What you consent to

When you create an account and accept the required consents, you agree to receive the following from Neuvé MD at the phone number and email you provide:

Appointment scheduling, reminders, and follow-ups.
Account-related messages (sign-in confirmations, billing receipts, password resets).
Care coordination messages from your clinician and care team.
Service-related notifications (lab orders, shipping, status updates).

Message frequency varies. Message and data rates may apply. Consent to receive SMS is not a condition of purchase.

How to opt out

Reply STOP to any SMS to opt out of further text messages. Reply HELP for help. You can unsubscribe from non-essential email at any time using the link in the message. Transactional messages (billing, appointment, account, and care coordination) will continue while your account is active, because they are required for safe care.

Education & marketing (optional)

If you opted in to educational content and offers, you can unsubscribe at any time from the link in each message without affecting your clinical communications.

Privacy & PHI

Communications that contain Protected Health Information (PHI) are sent in compliance with HIPAA. See our HIPAA Notice of Privacy Practices for details.

Questions

Contact hello@neuvehealth.com with any questions about how we communicate with you.

This is plain-English summary copy. It is being reviewed by counsel and may be updated before public launch. For binding terms, contact legal@neuvemd.com.

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