Compliance

HIPAA Notice of Privacy Practices

Last updated: August 2, 2026

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. It applies to Protected Health Information (PHI) created or received by the independent licensed healthcare professionals and healthcare organizations participating through our platform who provide your care, and by the NEUVÉ platform on their behalf. Depending on the service, the HIPAA Covered Entity responsible for your PHI may be the treating clinical organization, NEUVÉ, or both; NEUVÉ and the healthcare organizations and service providers involved in your care maintain privacy and security practices consistent with their respective legal obligations.

Our pledge regarding your PHI

We are required by law to maintain the privacy of your PHI, provide you with this Notice of our legal duties and privacy practices, and follow the terms of the Notice currently in effect.

How we may use and disclose your PHI

For treatment

Your clinicians use your PHI to provide, coordinate, and manage your care, including consultations with pharmacies and labs.

For payment

We use PHI to bill for services and obtain payment from you or your plan.

For health care operations

We may use PHI for quality assessment, training, credentialing, and internal operations.

To business associates

We share PHI with vendors that perform services for us, under written Business Associate Agreements (BAAs) that require them to protect your information. These include our EHR/scheduling provider, cloud hosting, and payment processor.

As required by law

We may use or disclose PHI when required by law, in response to public-health activities, lawful court orders, or to avert a serious threat to health or safety.

With your written authorization

Other uses, including marketing, sale of PHI, and most uses of psychotherapy notes, require your written authorization. You may revoke an authorization at any time, in writing.

Your rights

Access: request a copy of your medical records.
Amend: ask us to correct information you believe is incorrect.
Accounting of disclosures: ask for a list of certain disclosures we have made.
Request restrictions on certain uses or disclosures.
Request confidential communications at a specific address or number.
Receive a paper copy of this Notice on request.
File a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate for filing a complaint.

Breach notification

If a breach of your unsecured PHI occurs, we will notify you as required by HIPAA and applicable state law.

Changes to this Notice

We may change this Notice and apply the new terms to PHI we already hold. The current Notice is always posted at neuvemd.com/hipaa.

Contact for HIPAA matters

Privacy Officer
Neuve Health, LLC · Gilbert, Arizona, United States
hello@neuvehealth.com

This is plain-English summary copy. It is being reviewed by counsel and may be updated before public launch. For binding terms, contact hello@neuvehealth.com.

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