Refund Policy

Membership fees

Membership fees are billed monthly and are non-refundable once a billing period has begun, with the following exceptions:

• Clinician declines to provide care. If, after reviewing your intake, your Arizona-licensed clinician determines that Neuvé MD is not appropriate for you and you have not yet had a billed visit or received a prescription, your current month's membership fee will be refunded in full.
• Duplicate or erroneous charge. If you were charged in error, contact us within 30 days and the duplicate charge will be refunded.

Membership cancellations take effect at the end of the current billing period. You will retain access to your dashboard and care team through that date.

Medication

By state and federal law, dispensed medication is not returnable and is not refundable once shipped. Issues with damaged shipments, incorrect prescriptions, or pharmacy errors should be reported to hello@neuvehealth.com within 7 days of delivery; we will work with the dispensing pharmacy on remediation.

Labs

Lab fees are non-refundable once a lab order has been placed or a sample has been collected at a partner lab (Quest or LabCorp).

How to request a refund

Email billing@neuvemd.com with your account email, the charge in question, and a brief description. We respond within 3 business days.

Disputes

Before initiating a chargeback with your card issuer, please contact us — most concerns can be resolved more quickly directly. Chargebacks initiated without first contacting Neuvé MD may result in account suspension while the dispute is investigated.