Frequently asked
Questions, answered.
If you don't see your question here, email hello@neuvehealth.com.
Getting started
How do I start?+
Take the 3-minute online assessment. It's free, no card required, and it covers your goals, preferences, and a few preliminary questions. Full medical intake and treatment decisions come later with a licensed clinician.
Do I need an appointment?+
No. Most people are reviewed asynchronously. We'll notify you as soon as your clinician has reviewed your intake. A short video visit is only scheduled when your state or health history requires one.
Is treatment available where I live?+
Availability depends on your state and on clinical eligibility. Your assessment confirms what's available to you before you're asked for anything else.
Treatment & care
Who prescribes my treatment?+
A U.S.-licensed clinician reviews your intake and prescribes a protocol only when it's clinically appropriate. Completing the assessment is not a guarantee of a prescription.
How is my medication delivered?+
After approval, your order is prepared with dosing instructions and required injection supplies when applicable, then shipped discreetly. Shipping is included in the plan price.
Can my dose be adjusted?+
Yes. Dose titration and clinician messaging are part of your plan, and labs are reviewed when clinically indicated.
Do you offer lab testing?+
Yes. You can order individual panels or full workups from the Lab testing section, and results can inform your protocol.
Cost & billing
How much does it cost?+
Pricing is cash-pay and shown up front on every product and on the pricing page. Plan prices include prescribed medication when approved, clinician consult and review, discreet shipping, and injection supplies for injectable plans.
Are labs or clinician consultations charged separately?+
There is no separate patient consult fee. Lab testing is not included in the medication plan price and is charged separately when required. You can use our lab options or upload qualifying results from your own provider, and panel pricing is confirmed before any charge.
Do you take insurance?+
No. NEUVÉ is a cash-pay platform, which is why prices are published in full before you start.
Can I cancel?+
Yes — you can cancel anytime, with no lock-in. Refunds follow the published refund policy.
Privacy
How is my health information protected?+
Privacy practices for your information are described in our Notice of Privacy Practices. The Notice of Privacy Practices and privacy policy explain exactly what is collected and how it is used.
Will my order be discreet?+
Yes. Orders ship in plain, unbranded packaging.