Financial Policy

What Neuvé MD bills

Neuvé MD only charges you directly for its membership and coaching programs (Core, Plus, Premium, and any add-on retention services). These are billed monthly to the payment method on file and renew automatically until you cancel.

What treatment plan pricing covers

The displayed treatment plan price includes prescribed medication when approved, discreet shipping, required injection supplies when the plan is injectable, and clinician consult or review of your intake. There is no separate patient consult fee. Ongoing clinical-team access for treatment questions or dose adjustments is also included.

• Medication is included only when prescribed after clinical review.
• Shipping is included; injectable plans include required injection supplies.
• Lab testing is not included and is charged separately when required.

Labs may be completed through our lab options or by uploading qualifying results from your own provider. Panel pricing is confirmed before any charge.

Cash-pay service

Neuvé MD is a cash-pay service. We do not bill insurance, do not file insurance claims on your behalf, and do not participate in any government healthcare program for the services we provide. You are responsible for all charges incurred.

You may use a Health Savings Account (HSA) or Flexible Spending Account (FSA) card where the issuer permits, but Neuvé MD does not guarantee HSA/FSA eligibility for any specific charge.

No guarantee of outcome

Payment for membership does not guarantee eligibility, treatment approval, prescription issuance, medication access, or any specific clinical outcome. All treatment decisions are made by your Arizona-licensed clinician based on your history, examination, and lab results.

Recurring billing & cancellation

Neuvé membership is billed monthly to the payment method on file and renews automatically until you cancel. You may cancel at any time from your dashboard. See the Refund Policy for refund eligibility.

Failed payments

If a Neuvé membership payment fails, your membership benefits may be paused until the balance is resolved. We will notify you by email and provide an opportunity to update your payment method. Clinical services are managed separately by our clinical partner.

Questions

For Neuvé membership billing questions, contact hello@neuvehealth.com. For medication, lab, or treatment billing questions, contact the support team of the clinical partner shown in your care portal.